TOPIC:

buen dia estamos intentando hacer la compra con tarjeta pero no nos deja podrias ayudarnos gracias

This is a google-translation of your message in English:

good day we are trying to make the card purchase but you can not help us thanks

We have already replied to your email.
Please send us more details about the specific error you get during the purchase.
If you can also send us a screen capture of the error message you get,
this would be very helpful in resolving the issue.
Thanks!
-Fivos