Hi Mr Aranovich,
1. About the Help Assistant issue
a. Terminate Find my Font
b. If "userX" is the user you used during application installation,
use your finder to find and remove the following directory:
/userX/Library/Application Support/FindMyFont
(this is a help cache directory and it will be automatically recreated
the next time you launch help assistant)
c. Run Find my Font again to check if the Help issue is resolved
2. About the Preferences file
If we assume again UserX is the installation user, the preferences (containing all option values accessed by Cmd-P) are stored in the following file:
/Users/userX/.config/FindMyFont/fmfdata/FindMyFont.opt
This is an XML file but manual editing is not recommended as it may lead to unexpected behavior.
If you accidentally change a critical option, you can always delete the preferences file and it will be created on next application startup using default values.
The only useful option for troubleshooting is actually LogLevel="2" which you may set to LogLevel="3" if you like to increase the details stored in log-files.
The log files are stored (e.g.) in:
/Users/userX/.config/FindMyFont/fmfdata/logs/2012_09_08_findmyfont.log
and there is a separate log file for each one of the last 5 days.
Note that the "/.config/" part of the path is hidden in finder and the easiest way to see those files is to access them using a unix terminal.
3. Fonts not showing in Find my Font
As a general rule of thumb, Find my Font will recognize only vector fonts. i.e.:
a. Type 1 (both Windows *.pfb and Mac Type-1 in suitcases)
b. TrueType (*.TTF)
c. OpenType (*.OTF)
You can find a complete list of supported fonts here:
www.findmyfont.com/index.php/find-my-font/supported-font-formats
If your font manager includes any other type of fonts (like bitmap fonts etc), those will not be shown in Find my Font. If you try to create a new fontset by adding a specific folder and no valid fonts are found at the end of font scanning operation, the fontset is not added in your fontsets list, as it is empty.
If you are sure that a folder contains the correct type of vector fonts (Type-1/TTF/OTF) and they are still not displayed when you choose this folder to create a new fontset, please do the following:
a) Manually edit the preferences file to set LogLevel="3"
b) Repeat the problematic fontset creation operation
c) Send us the associated log file to
This email address is being protected from spambots. You need JavaScript enabled to view it. to further investigate the issue.
I don't know the operation details of FontExplorer X Pro, therefore I can't advise if it's a good idea to try to access directly the fonts libraries of it. If the issue persists, try to copy a few of the problematic fonts into a new folder and create a new fontset using this folder.
Thank you for buying and using Find my Font and we are really sorry for any inconvenience we may have caused.
Please keep us posted if the above information helped you to resolve the associated issues.
Best
Fivos
PS: An idea about the following issue:
aranovich wrote: I'm also unable to add any more FontSets. If I select a folder on my, it won't scan it for fonts— no progress bar or anything. Even selecting a single folder, containing only font files, won't be scanned. However, if I select a folder on one of my external drives, it scans it, and I see it reading 15,000 subfolders and font files, but it does not create a FontSet.
Do you use a different (non admin) user to install/run Find my Font?
Is this user having read access to the associated folder/fonts? (can you preview one of those fonts in finder?)
